Salesforce vs Bigin by Zoho CRM: Which CRM is Best?
Salesforce is an enterprise-grade CRM ideal for large enterprises, whereas Bigin by Zoho CRM is an sales CRM suitable for small businesses and small teams. Salesforce offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features, while Bigin by Zoho CRM offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations
Salesforce vs Bigin by Zoho CRM: Detailed Comparison
| CRM Features | Salesforce | Bigin by Zoho CRM |
|---|---|---|
| Onboarding & Migration Assistance | Data Import Wizard (up to 50K records); Data Loader for bulk (up to 150M records); AppExchange migration and integration apps; professional services available | Documentation and support; import/export and migration tools; Zoho ecosystem help |
| Data Import Tools | Data Import Wizard (Setup) for standard objects; Data Loader (Bulk API 2.0) for CSV, 150M+ records; field mapping and duplicate handling | Yes; import/export and migration tools |
| Pre-Built Templates & Workflows | AppExchange apps and templates; Flow and Process Builder; Einstein automation; industry solutions | Varies by plan; workflows and automations |
| AI Behavior | Yes; Einstein AI for forecasting, scoring, insights | Limited; automation rules only |
| Security Audit | Trust.salesforce.com; event monitoring; field audit trail; compliance certifications (SOC 2, etc.) by edition | Zoho security standards; varies by plan |
| Scalability | Enterprise-grade; unlimited custom objects and records; scales to largest deployments | Suited for small teams; upgrade to Zoho CRM for scale |
| Third-Party Integrations | AppExchange 1000+ apps; Zapier, Workato; APIs and Lightning Connect | Zoho, Google, Microsoft, Zoom, Mailchimp, social ads; API |
| Deployment Model | Cloud only | Cloud only |
| API Availability | Yes; REST and Bulk API on paid plans; comprehensive API documentation | Yes; API on paid plans |
Salesforce vs Bigin by Zoho CRM: Pricing
| Pricing | Salesforce | Bigin by Zoho CRM |
|---|---|---|
| Free Plan Availability | Yes; free tier with up to 2 user licenses | Yes; Free for 1 user, 500 records |
| Free Trial Duration | Free trial available | 15 days; no credit card required |
| Starting Price (per user/month) | $25 | Free $0; paid see bigin.com/pricing |
| Pricing Model (per user / flat / tiered) | Per user | Per user; annual billing up to 35% savings |
| Monthly Billing Option | Yes | Yes |
| Annual Billing Option | Yes; typically required for listed prices | Yes; up to 35% savings |
| Annual Discount Availability | Varies; annual commitment common | Yes; up to 35% off with annual commitment |
| Entry-Level Plan Price | $25/user/month (Starter Suite) | Free for 1 user; Express see website |
| Mid-Tier Plan Price | $100/user/month (Pro Suite); Enterprise $175/user/month | See bigin.com/pricing |
| Highest / Enterprise Plan Price | $350/user/month (Unlimited); Agentforce from $550/user/month | Premier and Bigin 360; see website |
| Minimum User Requirement | Varies by edition | 1 user on Free |
| Contract Requirement | Annual contract typical for most editions | No long-term contract; cancel anytime |
| Add-on Costs | Add-ons and extra products available; varies | Varies by plan; Zoho add-ons available |
| Feature Gating by Plan | Yes; features vary by tier (Starter, Pro, Enterprise, Unlimited) | Yes; Free, Express, Premier, Bigin 360 |
| API Access by Plan | Yes; API on paid plans | Yes; API on paid plans |
| Storage Limits by Plan | Varies by plan | 500 records Free; 50,000 Express; higher on Premier |
| Support Level by Plan | Varies by plan; higher tiers get premium support | Varies by plan |
| Onboarding / Setup Fees | Professional services available; not mandatory | No mandatory setup fee |
| Upgrade / Downgrade Flexibility | Yes; can change plan | Yes; can change plan |
| Cancellation & Refund Policy | Per contract terms | Cancel anytime; 100% money-back guarantee per vendor |
| Price Transparency Level | High; public pricing on website | High; public pricing and calculator on website |
Salesforce vs Bigin by Zoho CRM: Which one to choose?
- Choose Salesforce if you are a large enterprises that needs a enterprise-grade that offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features.
- Choose Bigin by Zoho CRM if you are a small businesses and small teams that needs a sales CRM that offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations.
Frequently Asked Questions (FAQ)
1. Which is better, Salesforce or Bigin by Zoho CRM?
Salesforce offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features and is perfect for large enterprises, whereas Bigin by Zoho CRM offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations and is ideal for small businesses and small teams.
2. Which is cheaper, Salesforce or Bigin by Zoho CRM?
Salesforce's free plan offers Free Suite (2 users); Starter $25/user/month; Pro $100; Enterprise $175; Unlimited $350; Agentforce from $550 whereas Bigin by Zoho CRM's free plan offers Free for 1 user. For entry-level paid plans, Bigin by Zoho CRM is the cheaper option and is significantly cheaper and more cost-effective than Salesforce, making it ideal for small businesses and small teams.
3. How does Salesforce compare to Bigin by Zoho CRM for sales teams?
Salesforce is preferred by sales teams that require ease of use, fast onboarding, and streamlined workflows. Bigin by Zoho CRM is suitable for teams that need Moderate; pipelines, custom fields, dashboards; 10 custom fields per module on Express.
4. What are the pros and cons of Salesforce and Bigin by Zoho CRM?
| CRM Platform | Pros | Cons |
|---|---|---|
| Salesforce |
|
|
| Bigin by Zoho CRM |
|
|
5. Are integrations included or paid separately for Salesforce and Bigin by Zoho CRM?
For Salesforce, integrations are typically included in the plan: integrations in its base plan with options to extend.. Bigin by Zoho CRM, on the other hand, Zoho Books, Invoice, Meeting, Sign; Google, Outlook, Teams, Zoom, Mailchimp, X; social lead ads (Facebook, Instagram, LinkedIn, TikTok); API on paid plans. Check each vendor’s current plan for what is included or paid separately.
6. Do Salesforce and Bigin by Zoho CRM include AI-powered features?
Salesforce offers AI features such as automation, insights, while Bigin by Zoho CRM provides AI tools such as Limited, automation rules, and no native AI suite like Zia.
7. How long does implementation usually take for Salesforce and Bigin by Zoho CRM?
Salesforce is generally quicker to deploy, often taking Varies. Bigin by Zoho CRM typically requires Days to 1 week for typical setup.
Ready to explore more alternatives?
Compare Salesforce with other top CRM solutions to make the best decision.
View All Alternatives