Salesforce vs Freshsales Suite: Which CRM is Best?
Salesforce is an enterprise-grade CRM ideal for large enterprises, whereas Freshsales Suite is an comprehensive CRM suitable for businesses of all sizes. Salesforce offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features, while Freshsales Suite offers AI-powered CRM (Freddy AI) with pipeline, built-in phone and chat, and marketing automation. Free for 3 users; Growth, Pro, Enterprise; 21-day free trial.
Salesforce vs Freshsales Suite: Detailed Comparison
| CRM Features | Salesforce | Freshsales Suite |
|---|---|---|
| Onboarding & Migration Assistance | Data Import Wizard (up to 50K records); Data Loader for bulk (up to 150M records); AppExchange migration and integration apps; professional services available | CSV/XLSX import for contacts, accounts, deals, products, custom modules (max 5MB); create/update/upsert options; native integrations and API |
| Data Import Tools | Data Import Wizard (Setup) for standard objects; Data Loader (Bulk API 2.0) for CSV, 150M+ records; field mapping and duplicate handling | CSV and XLSX import; create new, update existing, or upsert; bulk upsert and bulk delete via API; OAuth-based integrations |
| Pre-Built Templates & Workflows | AppExchange apps and templates; Flow and Process Builder; Einstein automation; industry solutions | Native integrations; configurable data mapping; Freddy AI; Segment.io, Mixpanel; workflows by plan |
| AI Behavior | Yes; Einstein AI for forecasting, scoring, insights | Yes; Freddy AI for scoring, insights, forecasting |
| Security Audit | Trust.salesforce.com; event monitoring; field audit trail; compliance certifications (SOC 2, etc.) by edition | OAuth and API auth; credentials stored securely; role-based access; compliance by plan |
| Scalability | Enterprise-grade; unlimited custom objects and records; scales to largest deployments | Bulk API operations; pagination; Free to Enterprise; 24x5 support on all plans |
| Third-Party Integrations | AppExchange 1000+ apps; Zapier, Workato; APIs and Lightning Connect | Freshworks Marketplace; native integrations; OAuth; API and Segment/Mixpanel |
| Deployment Model | Cloud only | Cloud only |
| API Availability | Yes; REST and Bulk API on paid plans; comprehensive API documentation | Yes; REST API on paid plans; contacts, accounts, deals, bulk operations; developers.freshworks.com/crm/api |
Salesforce vs Freshsales Suite: Pricing
| Pricing | Salesforce | Freshsales Suite |
|---|---|---|
| Free Plan Availability | Yes; free tier with up to 2 user licenses | Yes; free for up to 3 users |
| Free Trial Duration | Free trial available | 21-day free trial |
| Starting Price (per user/month) | $25 | $9 |
| Pricing Model (per user / flat / tiered) | Per user | Per user; billed annually |
| Monthly Billing Option | Yes | Contact vendor |
| Annual Billing Option | Yes; typically required for listed prices | Yes |
| Annual Discount Availability | Varies; annual commitment common | Yes; prices shown are annual |
| Entry-Level Plan Price | $25/user/month (Starter Suite) | Free (3 users); Growth $9/user/month |
| Mid-Tier Plan Price | $100/user/month (Pro Suite); Enterprise $175/user/month | $39/user/month (Pro) |
| Highest / Enterprise Plan Price | $350/user/month (Unlimited); Agentforce from $550/user/month | $59/user/month (Enterprise) |
| Minimum User Requirement | Varies by edition | None for free; 1+ for paid |
| Contract Requirement | Annual contract typical for most editions | No long-term contract; month-to-month available |
| Add-on Costs | Add-ons and extra products available; varies | Freddy AI packs, CPQ; varies |
| Feature Gating by Plan | Yes; features vary by tier (Starter, Pro, Enterprise, Unlimited) | Yes; Free, Growth, Pro, Enterprise |
| API Access by Plan | Yes; API on paid plans | Yes; API on paid plans |
| Storage Limits by Plan | Varies by plan | Varies by plan |
| Support Level by Plan | Varies by plan; higher tiers get premium support | 24x5 support on all plans |
| Onboarding / Setup Fees | Professional services available; not mandatory | No mandatory setup fee |
| Upgrade / Downgrade Flexibility | Yes; can change plan | Yes; can change plan |
| Cancellation & Refund Policy | Per contract terms | Contact vendor |
| Price Transparency Level | High; public pricing on website | High; public pricing on website |
Salesforce vs Freshsales Suite: Which one to choose?
- Choose Salesforce if you are a large enterprises that needs a enterprise-grade that offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features.
- Choose Freshsales Suite if you are a businesses of all sizes that needs a comprehensive CRM that offers AI-powered CRM (Freddy AI) with pipeline, built-in phone and chat, and marketing automation. Free for 3 users; Growth, Pro, Enterprise; 21-day free trial..
Frequently Asked Questions (FAQ)
1. Which is better, Salesforce or Freshsales Suite?
Salesforce offers Einstein AI and advanced analytics, highly customizable platform, and market-leading enterprise features and is perfect for large enterprises, whereas Freshsales Suite offers AI-powered CRM (Freddy AI) with pipeline, built-in phone and chat, and marketing automation. Free for 3 users; Growth, Pro, Enterprise; 21-day free trial. and is ideal for businesses of all sizes.
2. Which is cheaper, Salesforce or Freshsales Suite?
Salesforce's free plan offers Free Suite (2 users); Starter $25/user/month; Pro $100; Enterprise $175; Unlimited $350; Agentforce from $550 whereas Freshsales Suite's free plan offers Free for 3 users; Growth $9/user/month; Pro $39; Enterprise $59; Suite includes marketing (500 contacts); 21-day trial. For entry-level paid plans, Freshsales Suite is the cheaper option and is significantly cheaper and more cost-effective than Salesforce, making it ideal for small to mid-sized businesses.
3. How does Salesforce compare to Freshsales Suite for sales teams?
Salesforce is preferred by sales teams that require ease of use, fast onboarding, and streamlined workflows. Freshsales Suite is suitable for teams that need advanced customization, reporting, and scalability.
4. What are the pros and cons of Salesforce and Freshsales Suite?
| CRM Platform | Pros | Cons |
|---|---|---|
| Salesforce |
|
|
| Freshsales Suite |
|
|
5. Are integrations included or paid separately for Salesforce and Freshsales Suite?
For Salesforce, integrations are typically included in the plan: integrations in its base plan with options to extend.. Freshsales Suite, on the other hand, limits integrations to specific plans or charges. Check each vendor’s current plan for what is included or paid separately.
6. Do Salesforce and Freshsales Suite include AI-powered features?
Salesforce offers AI features such as automation, insights, while Freshsales Suite provides AI tools such as automation, insights.
7. How long does implementation usually take for Salesforce and Freshsales Suite?
Salesforce is generally quicker to deploy, often taking Varies. Freshsales Suite typically requires Varies.
Ready to explore more alternatives?
Compare Salesforce with other top CRM solutions to make the best decision.
View All Alternatives